It is always enjoyed catching up with Dipu KV, one of the most thoughtful and forward-thinking insurance executives in Asia.  Dipu is the President and Head of Operations, Communities, and Customer Service at Bajaj Allianz General Insurance in India.

Some of the topics that Dipu discussed:

• Emerging digital risks
• The digital way of working AND living
• Digital traffic is mirroring physical traffic and internet outages are becoming more common and critical
• Data management and cybersecurity risks
• How can physical and mental health be covered in a new way?
• A shifting focus from illness to wellness
• A move from conglomerates to ecosystems
• Touchless customer service
• Platformification is here to stay

Some other titles we considered for this episode:

1. The Office as a New Offsite
2. Imagine a Swan
3. You Can Not Pivot to Digital at Scale Overnight
4. What Is Good for the Customer Is Good for the Organization
5. It’s About Scenario Building
6. Think Big, Start Small, Scale Fast