If you’re an insurance executive, you know that outages can happen at any time, and they can be costly for your clients. Recently, Starlink, a satellite internet constellation constructed by SpaceX, experienced nationwide outages that prevented many customers from accessing their services. As an insurance executive, it’s crucial to know how to handle these types of outages and provide your clients with the best possible solutions. In this guide, we’ll show you how to handle Starlink outages and provide your clients with the best possible support.

Step 1: Report the Problem

If your client is experiencing an outage, the first step is to report the problem to Starlink. You can do this by visiting their website and submitting a report. It’s important to report the problem as soon as possible so that Starlink can begin working on a solution.

Step 2: Provide Assistance

Once you’ve reported the problem, it’s important to provide your client with assistance. You can do this by keeping them updated on the status of the outage and providing them with alternative solutions. For example, you can suggest that they use a different internet service provider or switch to a different type of internet connection.

Step 3: Consider Parametric Insurance

If your client is experiencing an outage, it’s important to consider parametric insurance. Parametric insurance is a type of insurance that pays out when a specific event occurs, such as an outage. With Riskwolf, you can turn real-time data into insurance. Using unique real-time data and dynamic risk modelling, we enable insurers to build and operate parametric insurance at scale. Simple. Reliable. Fast. This type of insurance can provide your clients with the peace of mind they need during an outage.

Step 4: Follow Up

After the outage has been resolved, it’s important to follow up with your client. You can do this by checking in with them to make sure that everything is working properly and providing them with any additional support they may need.

In conclusion, outages can happen at any time, and it’s important for insurance executives to know how to handle them. By following these steps and considering parametric insurance, you can provide your clients with the best possible support during an outage. If you’re interested in learning more about parametric insurance, get in touch with Riskwolf today.

Source: Starlink Outage Report