As an insurance executive, you understand the importance of providing your customers with reliable and uninterrupted service. But what happens when your customers experience network outages? It can be frustrating for them and damaging to your business. That’s why Spark has introduced Outage Assist, a service that offers free mobile data, hotspotting, and calling to broadband customers during fixed network outages.

According to a recent article by Kaleah Salmon on Techday, Outage Assist automatically allocates 14GB of high-speed data, along with unlimited New Zealand calls and texts, to Spark mobile users impacted by either fibre or copper network disruption. This service aims to facilitate customer experience during outages, keeping them connected even if their home broadband connection encounters a disruption. In addition, it seeks to provide proactive information about service restoration schedules.

As an insurance executive, you can learn from Spark’s proactive attitude shift from reactions to disruptions. By implementing a similar service, you can keep your customers connected during network outages and provide them with the support they need. Here’s how you can do it:

Step 1: Assess Your Customers' Needs

The first step is to assess your customers' needs. What kind of service interruptions are they experiencing? How are they impacted by these outages? By understanding your customers' needs, you can tailor your service to meet their specific requirements.

Step 2: Implement Outage Assist

Once you’ve assessed your customers' needs, it’s time to implement a service like Outage Assist. This service automatically allocates mobile data, hotspotting, and calling to customers impacted by network disruptions. By providing this service, you can keep your customers connected and minimize the impact of network outages on your business.

Step 3: Provide Proactive Information

In addition to providing mobile data, hotspotting, and calling, it’s important to provide proactive information about service restoration schedules. This will help your customers plan their activities and minimize the impact of network outages on their daily lives.

Step 4: Monitor Network Performance

To ensure that your customers are receiving the best possible service, it’s important to monitor network performance. This will help you identify potential issues before they become major problems and allow you to take proactive measures to address them.

Step 5: Build Stronger Relationships

Finally, it’s important to build stronger relationships with your customers by providing them with timely information, personalized support, and incredible experiences. By doing so, you can create a loyal customer base that will stick with you through thick and thin.

At Riskwolf, we understand the importance of providing reliable and uninterrupted service to your customers. That’s why we offer parametric insurance solutions that enable insurers to build and operate insurance at scale. With unique real-time data and dynamic risk modeling, we can help you turn real-time data into insurance. Contact us today to learn more about how we can help you keep your customers connected during network outages.

(Source: Techday)