Are you an insurance executive who has clients traveling internationally? If so, you may have heard about the recent international roaming outage affecting all three major US carriers – AT&T, T-Mobile, and Verizon. This outage has caused lost mobile connectivity for Americans around the world, leaving them stranded without access to important information and communication.

As an insurance executive, it’s important to be prepared for situations like this. In this blog post, we’ll provide you with a step-by-step guide on how to handle international roaming outages and protect your clients.

Step 1: Stay Informed

The first step in handling an international roaming outage is to stay informed. Keep up-to-date with the latest news and developments regarding the outage. Follow reliable sources such as news outlets and carrier websites to get accurate information.

In the case of the recent outage, you can read more about it in this article by Ben Lovejoy on 9to5Mac.

Step 2: Communicate with Your Clients

The next step is to communicate with your clients who may be affected by the outage. Reach out to them and let them know what’s happening. Provide them with any information you have and reassure them that you’re doing everything you can to help.

Step 3: Offer Assistance

If your clients are stranded without access to important information and communication, offer them assistance. Provide them with alternative means of communication such as email or messaging apps. If necessary, offer to cover the cost of alternative communication methods.

Step 4: Consider Parametric Insurance

In situations like this, parametric insurance can be a valuable tool. Parametric insurance is a type of insurance that pays out when a specific event occurs, such as a natural disaster or in this case, an international roaming outage. With Riskwolf, you can turn real-time data into insurance. Using unique real-time data and dynamic risk modelling, we enable insurers to build and operate parametric insurance at scale. Simple. Reliable. Fast.

Step 5: Review and Improve Your Coverage

Finally, take the time to review and improve your coverage. Use the recent outage as a learning opportunity and make any necessary changes to your coverage to better protect your clients in the future.

In conclusion, international roaming outages can be a major headache for insurance executives and their clients. However, by staying informed, communicating with your clients, offering assistance, considering parametric insurance, and reviewing and improving your coverage, you can better protect your clients and provide them with peace of mind while traveling internationally.