In the fast-paced world of IT, unexpected outages and issues can strike at any moment, causing significant disruption to businesses. Last week, CrowdStrike, one of the largest providers of enterprise cybersecurity software, experienced an incident that underscores the power and agility of digital workspaces and the huge difference having a trusted managed services provider can make.

According to Dizzion’s blog post, early Friday morning, just after midnight, CrowdStrike pushed a content update to their agents on Windows machines, including servers and desktops. Unfortunately, this update contained a defect that led to a serious issue: it caused Windows machines to crash, resulting in a Blue Screen of Death (BSOD) and rendering them inoperable.

While CrowdStrike quickly issued a corrective update, the mitigation process was not automatic. It required manual intervention to recover and reboot the affected Windows machines. For companies managing CrowdStrike on their own, this meant their IT departments had to step in to address the problem, often resulting in downtime and disrupted operations.

Introduction

The CrowdStrike incident highlights the importance of having a trusted managed services provider to mitigate IT outages and ensure business continuity. In this blog post, we will discuss the lessons learned from the CrowdStrike incident and provide a step-by-step guide on how to mitigate IT outages and ensure business continuity.

The Main Body

Step 1: Choose a Trusted Managed Services Provider

The first step in mitigating IT outages and ensuring business continuity is to choose a trusted managed services provider. A managed services provider can help you monitor your IT infrastructure, detect issues before they become critical, and provide proactive support to ensure business continuity.

Step 2: Implement Digital Workspaces

Digital workspaces can help you mitigate IT outages and ensure business continuity by providing a secure and agile environment for your employees to work from anywhere, on any device. Digital workspaces can also help you reduce the risk of cyberattacks and data breaches by providing a secure and compliant environment for your employees to work in.

Step 3: Implement Backup and Disaster Recovery Solutions

Backup and disaster recovery solutions can help you mitigate IT outages and ensure business continuity by providing a reliable and scalable backup and recovery solution for your critical data and applications. Backup and disaster recovery solutions can also help you reduce the risk of data loss and downtime by providing a fast and efficient recovery process.

Step 4: Implement Parametric Insurance

Parametric insurance can help you mitigate the financial impact of IT outages and ensure business continuity by providing a fast and efficient payout process based on predefined triggers. Parametric insurance can also help you reduce the risk of financial loss by providing a predictable and transparent insurance solution.

Step 5: Test and Optimize Your IT Infrastructure

Testing and optimizing your IT infrastructure can help you mitigate IT outages and ensure business continuity by identifying and addressing potential issues before they become critical. Testing and optimizing your IT infrastructure can also help you improve the performance and reliability of your IT infrastructure, reducing the risk of downtime and disruptions.

Conclusion

The CrowdStrike incident highlights the importance of having a trusted managed services provider to mitigate IT outages and ensure business continuity. By following the steps outlined in this blog post, you can mitigate the financial and operational impact of IT outages and ensure business continuity. Remember to always test and optimize your IT infrastructure to ensure it is reliable and resilient.

At Riskwolf, we enable insurers to build and operate parametric insurance at scale. With Riskwolf, you can turn real-time data into insurance. Using unique real-time data and dynamic risk modelling, we provide a simple, reliable, and fast insurance solution. Contact us today to learn more about how we can help you mitigate the financial impact of IT outages and ensure business continuity.