As an insurance executive, you know that natural disasters can strike at any time, leaving your customers without power and in need of assistance. That’s why it’s important to have a reliable outage tracker that can provide timely updates and estimated restoration times. In this guide, we’ll show you how to improve your outage tracker using the example of CenterPoint Energy’s recent relaunch of their outage tracker.

Introduction

CenterPoint Energy recently relaunched their outage tracker with the goal of providing more reliable and timely updates during storms. The new tool is cloud-based, offers frequent updates every 5 minutes, displays weather conditions impacting outages, and provides estimated restoration times. As an insurance executive, you can learn from CenterPoint’s example and improve your own outage tracker to better serve your customers.

How to Improve Your Outage Tracker

1. Use Cloud-Based Technology: Cloud-based technology enhances scalability and accessibility during high-demand periods. This means that your outage tracker can handle a large volume of traffic during a storm and provide reliable updates to your customers.

2. Offer Frequent Updates: Your outage tracker should provide frequent updates to keep your customers informed about the status of their power. Updates every 5 minutes are ideal to ensure that your customers have the most current information.

3. Display Weather Information: Displaying weather conditions impacting outages can help your customers understand why their power is out and when it might be restored. This information can also help you prepare for future storms and allocate resources more effectively.

4. Optimize for Mobile: Your outage tracker should be designed for use on smartphones and tablets. This will allow your customers to access the tracker from anywhere, at any time, and stay informed about the status of their power.

5. Provide Estimated Restoration Times: Providing estimated restoration times can help your customers plan for the duration of the outage and make necessary arrangements. This information can also help you manage customer expectations and allocate resources more effectively.

Conclusion

Improving your outage tracker is essential for providing timely and reliable updates to your customers during storms. By following the example of CenterPoint Energy’s relaunch of their outage tracker, you can enhance your own tracker and better serve your customers. If you’re interested in learning more about how to develop parametric insurance for natural disasters, get in touch with Riskwolf. With Riskwolf, you can turn real-time data into insurance and build and operate parametric insurance at scale. Simple. Reliable. Fast.

Source: CenterPoint Energy’s outage tracker relaunched: Better information during storms