As an insurance executive, you understand the importance of reliable emergency response systems. When a system goes down, it can lead to devastating consequences, including loss of life and property damage. Unfortunately, recent events in Washington D.C. have highlighted the need for better emergency dispatch systems.

According to a recent article by JeanneTyler Moodee Lockman, D.C.’s 911 dispatch system experienced another outage on August 9th, 2019. The city’s Computer-Aided Dispatch (CAD) system experienced a connectivity disruption, leading to several minutes of downtime. During the outage, public safety agencies had to transition to manual dispatch, which can be a slow and inefficient process.

This outage comes just one week after a 5-month-old died while the call center was experiencing technical difficulties. The Office of Unified Communications (OUC) blamed the August 2 outage on a contractor’s software update, which was installed incorrectly. The contractor was fired, but the problem persists.

As an insurance executive, it’s your responsibility to ensure that your clients have access to reliable emergency response systems. Here are five steps you can take to ensure that your emergency dispatch system never goes down:

1. Conduct Regular Maintenance Checks: Regular maintenance checks can help identify potential issues before they become major problems. Make sure your system is up-to-date and running smoothly.

2. Invest in Redundancy: Redundancy is key to ensuring that your system never goes down. Invest in backup systems and redundant hardware to ensure that your system can handle any situation.

3. Train Your Staff: Your staff is your first line of defense when it comes to emergency response. Make sure they are properly trained and equipped to handle any situation that may arise.

4. Use Real-Time Data: Real-time data can help you identify potential issues before they become major problems. Use real-time data to monitor your system and identify potential issues before they become major problems.

5. Consider Parametric Insurance: Parametric insurance can help protect your clients in the event of an emergency. With Riskwolf, you can turn real-time data into insurance. Using unique real-time data and dynamic risk modeling, we enable insurers to build and operate parametric insurance at scale. Simple. Reliable. Fast.

By following these five steps, you can ensure that your emergency dispatch system never goes down. Don’t take chances with emergency response systems. Invest in redundancy, train your staff, and use real-time data to monitor your system. And if you’re looking for a reliable parametric insurance provider, contact Riskwolf today.

Source: DC’s 911 dispatch system experiences another outage; OUC reviewing