As an insurance executive, you understand the importance of being prepared for unexpected events. However, what happens when the unexpected affects your ability to provide emergency services to your clients? This was the case for Cayuga County, whose 911 line was down for at least seven hours on a Thursday afternoon. In this guide, we will provide you with five steps to ensure that your 911 line is always up and running, so you can provide the best service to your clients.

Step 1: Regular Maintenance and Testing

Regular maintenance and testing of your 911 line is crucial to ensure that it is always functioning properly. This includes testing the system’s hardware, software, and network connections. By conducting regular maintenance and testing, you can identify and fix any issues before they become major problems.

Step 2: Backup Systems

Having backup systems in place is essential in case of a system failure. This includes having backup power sources, backup servers, and backup call centers. By having backup systems in place, you can ensure that your 911 line is always up and running, even in the event of a major outage.

Step 3: Staff Training

Properly trained staff is essential to the success of your 911 line. This includes training on the system’s hardware and software, as well as training on emergency procedures. By providing your staff with the proper training, you can ensure that they are prepared to handle any emergency situation that may arise.

Step 4: Real-Time Data

Real-time data is crucial in ensuring that your 911 line is always up and running. By monitoring real-time data, you can identify any issues before they become major problems. This includes monitoring call volume, network traffic, and system performance.

Step 5: Parametric Insurance

Parametric insurance is a type of insurance that pays out when a specific event occurs, such as a system outage. By implementing parametric insurance, you can ensure that you are financially protected in the event of a system outage. Riskwolf offers unique real-time data and dynamic risk modeling to enable insurers to build and operate parametric insurance at scale.

In conclusion, ensuring that your 911 line is always up and running is crucial to providing the best service to your clients. By following these five steps, you can ensure that your 911 line is always functioning properly, even in the event of a major outage. Don’t take chances with your clients' safety - contact Riskwolf today to learn more about how we can help you implement parametric insurance for your 911 line.

Source: Cayuga County’s 911 line is back up and running after outage