On Tuesday morning, residents of Hatteras and Ocracoke islands woke up to a nightmare. Their internet services were down, and they had no idea when they would be restored. The culprit? A fiber optic cable that was damaged in Nags Head.

According to reports, the outage started around 8:15 a.m. for customers of the internet service provided by Charter Communications. The damage appears to have happened at Whalebone Junction, where a project began Monday to replace pipes running under U.S. 158 and N.C. 12. Images from a N.C. Department of Transportation camera located north of the intersection show a truck and trailer owned by a company that specializes in fiber optic cable splicing and repairs inside the work zone.

Some Hatteras Island customers said their internet was restored around 2:10 p.m. Officials from Charter have not confirmed the cause of the outage.

This is not the first time such an incident has happened. In February 2023, workers replacing a pipe under U.S. 158 at the Nags Head Town Hall damaged a cable that took down a number of cellular and data services on Hatteras and Ocracoke.

As insurance executives, you know that such incidents can cost your clients more than just money. They can cost them their reputation, their customers, and their business. In today’s world, where everything is connected, a fiber cut can have far-reaching consequences.

Imagine a hospital on Hatteras Island that relies on the internet to communicate with other hospitals and medical professionals. A fiber cut could mean the difference between life and death for a patient. Or imagine a small business that relies on the internet to process orders and payments. A fiber cut could mean lost revenue and customers.

This is where parametric insurance comes in. With Riskwolf, you can turn real-time data into insurance. Using unique real-time data and dynamic risk modeling, we enable insurers to build and operate parametric insurance at scale. Simple. Reliable. Fast.

Parametric insurance is a type of insurance that pays out when a specific event occurs, such as a fiber cut. It is based on objective data, such as the number of customers affected or the duration of the outage, rather than subjective assessments. This means that your clients can get paid quickly and without the need for lengthy claims processes.

In conclusion, a fiber cut can cost your clients more than just money. It can cost them their reputation, their customers, and their business. As insurance executives, it is your responsibility to help your clients prepare for such events. With Riskwolf, you can offer them parametric insurance that is simple, reliable, and fast. Don’t wait for the next fiber cut to happen. Get in touch with us today and let us help you protect your clients' businesses.

Source: Fiber cut in Nags Head to blame for Spectrum outage on Hatteras, Ocracoke