Early this morning, some broadband users in the Hull and East Yorkshire area reported an “outage” affecting their internet and telephone services. According to an email sent to customers in certain postcodes, KCOM was carrying out maintenance work between 1am and 6am to improve the service. However, some customers woke up to find they had no internet connection and their modem was showing red lights.

One east Hull resident said, “I woke up and immediately saw the no internet error on my phone, connected but no internet. My computer said the same thing too. The modem on the wall is showing red lights. I have tried turning it on and off again but it is not working. I then checked Down Detector and saw more than 100 people had reported the same issue this morning.”

KCOM is usually very reliable, so this outage has come as a surprise to many customers. It is unclear how many people have been affected, but reports suggest that the issue is widespread.

This incident highlights the importance of having reliable internet and telephone services, especially in today’s digital age where many people rely on these services for work and communication. It also shows that even the most reliable providers can experience unexpected outages, which can have a significant impact on their customers.

At Riskwolf, we understand the importance of reliable services and the impact that outages can have on businesses and individuals. That’s why we offer parametric insurance, which provides coverage for unexpected events that can cause business interruption, such as internet and telephone outages. With our unique real-time data and dynamic risk modelling, we enable insurers to build and operate parametric insurance at scale, providing fast and reliable coverage for their customers.

If you are an insurance executive looking to provide your customers with reliable coverage for unexpected events, get in touch with Riskwolf today. Let us help you turn real-time data into insurance and provide your customers with the coverage they need. Visit our website to learn more about our parametric insurance solutions.

(Source: Hull Daily Mail)